For more than 20 years — and after working with more than 10,000 participants who attended my Kaizen workshops — I’ve refined a simple yet powerful tool that makes problem-solving useful for everyone.

Most businesses get trapped optimizing incremental improvements when what they actually need is radical reimagining, or vice-versa. The companies that grow consistently and prepare successfully for ...

Firms that perform audits, reviews, or compilations have a little more than four months to implement the new risk-based quality management (QM) standards. The task may feel daunting, but Joe Lynch, ...

A happy return to free-form automation puzzles from the makers of Opus Magnum, with a pleasing and gentle story about finding satisfaction and balance in your work. "Fine" is a funny word. It can mean ...

Abstract: The defect rate tolerances determine the accuracy of the process; hence, the lower the defect rate, the higher the accuracy of the process. The defects can be caused by a variety of reasons ...

Key Points TQM is a great approach for improving quality, customer satisfaction, and process uniformity. Organizations like Ford and Xerox have leveraged TQM to bolster their output and regain lost ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. I had no idea that I wanted a programmable factory sim about assembling consumer goods for a ...

Over the years, business owners and management professionals have been faced with an ever-increasing number of business process models, including Lean, Six Sigma, Kaizen and total quality management ...

In 2022, the Auditing Standards Board (ASB) issued new standards dealing with quality management (QM) that will become effective December 15, 2025. The ASB sets standards to be generally consistent ...