What do Benjamin Franklin and Steve Jobs have in common with people who are great at customer success? They are all polymaths — at least to some degree. People who are polymaths have a wide range of ...
Let’s face it: Self-care routines are difficult to establish and maintain. This is true even if we’re fortunate enough to have access to the resources needed, such as wholesome food and time to ...
NORTH ADAMS, Mass. — NBT Bank announced that it has named Al Bedini, Jr. branch manager of the bank's office located at 331 State Road. "Al brings with him exceptional management experience," said ...
It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly. Customer service is not only about solving ...
As the health care industry notoriously faces ongoing workforce shortages, combined with evolving technology and growing patient demands, many organizations are beginning to ask an important question: ...
Gladys Antelo-Allen, associate director of education and training at Camden Coalition, dives into the foundational skills in complex care that can enhance provider education and facilitate trusting ...
Gladys Antelo-Allen of Camden Coalition discusses a new skills lab offering accessible learning modules with 12 microlessons on best practices for approaching complex care. With the prevalence of ...
TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...
In today’s fast-paced world, mental overload has become a significant challenge. The constant barrage of information, digital distractions, and emotional demands can overwhelm our brains, leaving us ...
For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...
Customer service is one part of business where it’s impossible not to walk in the customer’s shoes. Everyone needs help at some point, whether its a broken household appliance, rebooking a flight, or ...
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