LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the 2024 Customer Experience Innovation ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Aura-2, the World’s Most Professional, Cost-Effective, and Enterprise-Grade Text-To-Speech Model (TTS), Honored for Improving Customer Service Technology The 2025 CX Innovation Awards recognize ...

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

RESTON, Va., April 29, 2025 (GLOBE NEWSWIRE) -- Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced its Customer Experience (CX) and Engagement highlights for ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Over the last two decades, customer expectations have gone ...

MORRISTOWN, N.J.--(BUSINESS WIRE)--Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, ...

Leaders pour their hearts and souls into building companies that solve real-world problems, but sometimes, acute focus on growth and innovation cause executives to lose sight of their original goal: ...

ibex, a global leader in business process outsourcing and AI-powered customer engagement solutions, has been awarded the Customer Experience Innovation Award by TMC’s CUSTOMER Magazine for its ...

William Blair analyst Arjun Bhatia has reiterated their bullish stance on NICE stock, giving a Buy rating today. Arjun Bhatia has given his Buy rating due to a combination of factors that underscore ...

WASHINGTON, Nov. 01, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that ...