Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

When I first heard the term "Zapponian," I imagined a happy little alien who sends people shoes. My imagination wasn't too far off. Zappos, an online shoe and apparel shop, is a one-stop shop for ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

Opinions expressed by Entrepreneur contributors are their own. Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is ...

Zappos is considered a leader when it comes to customer experience, but it hasn’t always been that way. When Rob Siefker, now the Senior Director of Customer Loyalty, started representing the company ...