The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...
CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.
Putting the customer first can take many forms, such as refusing to compromise on a product's quality or focusing on providing an exceptional customer experience. Welcoming and responding to feedback ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
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