Talk us through an average day in your role. As the chief customer success and innovation officer at Amagi my day is a dynamic mix of strategy, collaboration, and problem-solving. A typical morning ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Due to the rapidly evolving business environment, organizations' survival hinges on their ability to foster a culture that embraces adaptability and continuous learning and places the customer at the ...

Utah is continually working to make government services digital — and in doing so, the state is centering the customer experience. This prioritization can be seen in several state initiatives, ...

Srinivas Sandiri, an experienced professional with over two decades in the IT industry, has led initiatives across global corporations in various domains, including Supplier Diversity, Environmental ...

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the ...

Illinois Tool Works Inc. has strong growth prospects driven by Customer-Back Innovation (CBI) and efficient R&D, which is helping it gain share and enhancing pricing power. The company’s margin ...

CHICAGO--(BUSINESS WIRE)--Belden Inc. (NYSE: BDC), a leading global supplier of network infrastructure and digitization solutions, has opened the company’s fourth Customer Innovation Center (CIC) in ...

Professionals who have a visionary mindset, a 360-degree view of customers, and the ability to formulate and execute strategic initiatives become valuable assets for a company. These are the skills ...

The pace of customer adoption underscores market momentum for AI-powered log analytics as the company strengthens its leadership team to accelerate innovation. REDWOOD CITY, Calif.--(BUSINESS ...

Banks continue to invest vast sums in transformation initiatives, yet many still struggle to deliver meaningful change where it matters most: the customer experience. Transformation is often defined ...